Terms & Conditions for Website Use, Purchases, and Coaching Services

Please read these Terms & Conditions for Website Use, Purchases, and Coaching Services (“T&Cs”) carefully. These T&Cs govern your access to and use of the website, purchases, services, content, digital content, programs, downloads, materials, classes, workshops, trainings, events, one-on-one coaching, email coaching, group coaching, and any other services offered by HELMSIE LLC d/b/a Family Matters with Jonie and d/b/a Jonie Helms Coaching (collectively, the “Services”).

Your use of the website and Services is also subject to the Company’s Privacy Policy, which explains how the Company collects, uses, stores, and shares personal information. If there is a conflict between these T&Cs and the Privacy Policy regarding the handling of personal information, the Privacy Policy will control to the extent required by applicable law.

By accessing, purchasing, enrolling in, or using any of the Services, you agree to be bound by these T&Cs. If you do not agree, you may not access or use the Services.

For purposes of these T&Cs, “Company,” “we,” “us,” and “our” refer to HELMSIE LLC d/b/a Family Matters with Jonie and d/b/a Jonie Helms Coaching, including its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, partners, and representatives.

“You” and “your” refer to any individual who accesses or uses the website or any of the Services, whether as a visitor, user, or paying client.

For purposes of these T&Cs, the term “Releasees” includes:
(i) the Company and all of its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, partners, representatives, successors, and assigns;
(ii) any coaches, facilitators, guest instructors, or volunteers participating in or supporting the Services; and
(iii) Jonie Helms and John Helms, individually.

All references in these T&Cs to rights, protections, disclaimers, limitations of liability, releases, or indemnifications in favor of the Company shall be deemed to include and apply equally to the Releasees.

Services

The specific Services you receive will be described on the applicable sales page, checkout page, or written agreement.

Your purchase or use of one Service does not grant access to other Services unless explicitly stated. These T&Cs apply to all current and future Services you purchase unless replaced by a separate written agreement.

The Services are intended for individuals age eighteen (18) and older. Some of the content in the Services may not be appropriate for children. By using the Services, you confirm that you meet this age requirement. The Company disclaims all liability for use by individuals under the age of eighteen (18), to the fullest extent permitted by law.

Payment

You agree to pay all fees associated with the Services you select, based on the pricing, payment schedule, and terms presented at checkout, in an invoice, on the applicable sales page, or in a separate written agreement.

The Company currently accepts payment through Wave, PayPal, Zelle, and any other payment method the Company may approve in writing. Available payment methods may vary by Service, client, invoice, location, or payment arrangement, and the Company does not guarantee that any particular payment method will remain available.

Payments made through Wave or Wave’s payment processing services may allow payment by major credit card, including Visa, Mastercard, American Express, and Discover, and by ACH or bank transfer, where available. Clients may also be permitted to keep a credit card on file for recurring or automatic payments, or may receive an invoice and pay manually.

Payments made through PayPal may allow payment through available PayPal balance, linked bank account, debit card, credit card, or other payment options PayPal makes available at checkout. PayPal-supported card types may include Visa, Mastercard, American Express, Discover, Diners Club, and other supported cards. PayPal may also make additional payment options available, such as digital wallet payments, depending on the client’s location, device, account, and PayPal’s then-current checkout features.

Payments made through Zelle are subject to the rules, limits, timing, and requirements of Zelle and the financial institutions involved. The Company is not responsible for delays, errors, limits, reversals, or other issues caused by Zelle, your bank, or any third-party payment provider.

For coaching sessions, unless otherwise agreed in writing, the Company may either charge your card on file or send you an invoice or other payment request on the same day as your session, after the session has occurred. If payment is requested by invoice, Zelle, or another manual payment method, payment is due within three (3) calendar days of the invoice date or payment request unless a different due date is stated on the invoice, in the payment request, or in a written agreement.

If you authorize a card or other payment method to be kept on file through the Company’s payment processor, or if you authorize a recurring payment arrangement, you authorize the Company and/or its payment processor to charge your selected payment method for amounts due according to the agreed payment terms, without requiring additional authorization for each charge.

You are responsible for keeping your payment information current. If a payment is declined, returned, disputed, reversed, or otherwise not received when due, you agree to promptly provide an updated payment method or otherwise make payment.

If payment is not received when due, the Company may suspend, pause, cancel, or terminate your access to the Services, including scheduled sessions, group access, digital content, or other benefits, until all past-due amounts are paid. The Company may also decline to schedule or provide additional Services while any balance remains unpaid.

Failure to pay does not automatically cancel your payment obligation. Unless otherwise stated in writing or required by applicable law, you remain responsible for all amounts due under the payment terms you accepted.

Third-party payment processors may collect, store, and process your payment information according to their own terms, privacy policies, and security practices. The Company does not control and is not responsible for the acts, omissions, security practices, processing times, fees, or policies of third-party payment processors or financial institutions.

The Company does not intentionally store full credit card, debit card, or bank account numbers, except to the extent such information is stored or made available through third-party payment processors.

You agree not to initiate a chargeback, payment dispute, or payment reversal in bad faith or as a substitute for using the Company’s stated refund, cancellation, or dispute resolution process. In the event of an improper or fraudulent chargeback, the Company reserves the right to dispute the chargeback, recover associated costs and fees, refuse future transactions, and take any other lawful action.

Scheduling, Cancellations, Missed Sessions, and Email Coaching Substitution

Scheduled coaching sessions reserve a specific time for you. If you need to cancel or reschedule, please provide at least twenty-four (24) hours’ advance notice whenever possible.

Sessions canceled or rescheduled at least twenty-four (24) hours in advance will not be charged, and the Company will make reasonable efforts to reschedule based on availability.

The Company understands that illness, emergencies, and unavoidable or unforeseen circumstances can occur. If you need to cancel with less than twenty-four (24) hours’ notice for one of these reasons, please notify the Company as soon as reasonably possible.

Late cancellations and missed sessions may be charged at the full session rate, particularly when they occur repeatedly or without notice. As a courtesy, the Company may waive the session fee for a first late cancellation or missed session. However, repeated late cancellations, missed sessions, or failures to provide timely notice may result in the session being charged, forfeiture of the session, a requirement that future sessions be prepaid, a change in scheduling arrangements, suspension of Services, or termination of Services.

If you do not attend a scheduled session and do not provide notice before the session begins, the Company may treat the session as a no-show. No-shows may be charged at the full session rate, subject to the Company’s discretion in cases of illness, emergency, or unavoidable or unforeseen circumstances.

If you are unable to attend a scheduled live session by Zoom or another agreed video or communication platform, email coaching may be available as a way to use that reserved session time productively instead of meeting live. The Company may, in its discretion, allow the scheduled session to be fulfilled through email coaching. If email coaching is available, you may choose either to provide the topic, question, situation, or issue you would like coaching on, or to have the Company select a coaching topic, prompt, or focus for you.

When email coaching is used in place of a scheduled live session, the Company will spend approximately the same amount of time reviewing your email and preparing a written coaching response as would have been spent in the live session. Email coaching used in place of a scheduled live session counts as fulfillment of that session and will be charged at the same rate as the scheduled live session.

Email coaching is still coaching. It is subject to the same limits, disclaimers, confidentiality terms, communication terms, and safety policies described in these T&Cs. The Company may decline to address topics that are outside the scope of coaching, require emergency or crisis support, require legal, medical, psychological, financial, or other licensed professional advice, or cannot appropriately be addressed through email coaching.

If you send extensive materials, lengthy background information, screenshots, recordings, documents, or other content, the Company may limit its review and response to the amount of time reasonably equivalent to the scheduled session length.

If you arrive late to a scheduled session, the session may still end at the originally scheduled time, and the full session fee may apply.

If the Company needs to cancel or reschedule a session, the Company will make reasonable efforts to provide notice and reschedule the session. You will not be charged for a session canceled by the Company unless the session is rescheduled and provided.

Payment obligations, cancellation terms, refund terms, email coaching terms, and scheduling terms may vary by Service, program, or written agreement. If a specific Service includes different cancellation, rescheduling, or email coaching terms, those Service-specific terms will control.

Refunds and Guarantees

Unless otherwise stated in these T&Cs, on the applicable sales page, checkout page, invoice, description of the applicable Service, written agreement, or as required by applicable law, all purchases are non-refundable, and all sales are final.

If a specific Service includes a written refund policy, satisfaction guarantee, or other guarantee, that policy applies only to that specific Service and only if you satisfy all stated requirements, conditions, deadlines, and procedures for requesting a refund. The Company is not required to provide a refund unless the applicable refund policy or guarantee expressly requires one.

Cancellations, rescheduling, missed sessions, late arrivals, no-shows, and email coaching substitutions are governed by the “Scheduling, Cancellations, Missed Sessions, and Email Coaching Substitution” section of these T&Cs and by any Service-specific terms that apply.

Unless otherwise stated in writing or required by applicable law, unused sessions, session credits, digital products, downloads, classes, workshops, trainings, events, group coaching, one-on-one coaching, and email coaching are not refundable, transferable, or exchangeable.

Failure to attend, participate, use materials, complete assignments, access content, submit coaching topics, apply coaching tools, or make use of the Services does not entitle you to a refund.

The Company does not guarantee any particular outcome, result, improvement, change, progress, relationship outcome, parenting outcome, emotional outcome, financial outcome, business outcome, or personal result from the Services. Dissatisfaction with results, outcomes, progress, or personal application of the Services does not create a right to a refund unless a specific written guarantee applies and you satisfy its requirements.

The Company reserves the right, in its sole discretion, to determine how to address any situation involving a participant’s violation of these T&Cs, community standards, group expectations, or Service-specific rules. The Company may, but is not required to, give a participant an opportunity to correct their conduct. You agree that you are not entitled to a refund based on disagreement with how the Company addresses another participant’s conduct or resolves an issue involving another participant.

If you engage in conduct that violates these T&Cs, any applicable community standards, group expectations, or Service-specific rules, the Company may suspend or terminate your access to the Services at any time, with or without notice, and without refund, to the fullest extent permitted by law.

Chargebacks, payment disputes, and payment reversals are governed by the Payment section of these T&Cs. You agree not to initiate a chargeback, payment dispute, or payment reversal in bad faith or as a substitute for using the Company’s stated refund, cancellation, or dispute resolution process.

Ownership of Content

The words, videos, audio recordings, training materials, design, layout, graphics, photographs, images, information, materials, documents, data, databases, and all other information and intellectual property made available on or through the Company’s website, any third-party website or platform used to deliver or host the Services, and in any communications sent by the Company, including emails, as well as the overall look and feel of all such materials (collectively, the “Content”), are owned by the Company and/or its affiliates or licensors, unless otherwise expressly indicated.

The Content is protected by copyright, trademark, and other applicable intellectual property laws.

Limited License to You

By accessing, purchasing, receiving, downloading, viewing, or using any Content, you are granted a limited license to the Content and are considered a licensee of the Company. This license is revocable, non-transferable, non-sublicensable, and provided for your personal, non-commercial use only.

For purposes of this section, “Content” includes, without limitation, PDFs, worksheets, written documents, handouts, exercises, prompts, frameworks, methods, examples, language, teaching materials, videos, audio recordings, downloads, slides, recordings, emails, course materials, coaching materials, and any other materials made available through the Services. Content may include original, proprietary, or unpublished materials, including materials that come from or relate to the Company’s unpublished book manuscript.

Under this license, you may view, download, print, email, and use individual portions of the Content as reasonably necessary for your own personal use. You may also use the Content personally with members of your immediate household, your own adult children, the spouses or committed partners of your own adult children, your parents, and your parents’ spouses or committed partners, whether or not they reside in your household, provided that such use remains personal, private, non-commercial, and within your own family context.

You may naturally share that you are learning and growing through the Services, and you may discuss general ideas in ordinary personal conversation. However, the Content, frameworks, exercises, prompts, methods, language, and materials are provided for your personal use and permitted family use only.

You may not teach, coach, counsel, train, facilitate, lead, reproduce, summarize, adapt, or apply the Company’s Content or methods for the purpose of helping, advising, coaching, counseling, instructing, or guiding any person outside the permitted family use described above. This restriction applies whether or not you charge money, receive compensation, or describe the interaction as informal, unpaid, well-intended, friendship, support, encouragement, mentoring, ministry, coaching, counseling, teaching, or advice.

You may not share, forward, publish, post, upload, reproduce, duplicate, copy, sell, resell, license, sublicense, display, disclose, distribute, or otherwise make the Content available to any third party outside the permitted family use described above. This restriction includes, without limitation, friends, other relatives outside the permitted family use described above, co-workers, clients, groups, communities, churches, ministries, schools, organizations, coaches, therapists, counselors, consultants, attorneys, advisors, medical providers, mental health providers, or other professionals you may be working with.

You may not post, upload, quote, excerpt, summarize, display, distribute, or otherwise share the Content, in whole or in part, on or through any public or private website, social media platform, online group, messaging platform, file-sharing service, database, artificial intelligence system, or other public or semi-public forum without the Company’s prior written permission.

You may not use the Content to create, train, develop, teach, coach, counsel, advise, publish, sell, or distribute your own materials, programs, services, books, articles, social media content, courses, workshops, trainings, coaching tools, counseling tools, therapy tools, ministry resources, or other derivative works without the Company’s prior written permission.

You may not provide the Content to another professional for review, use, adaptation, distribution, treatment, coaching, counseling, therapy, consulting, ministry, legal, medical, educational, or other professional purposes without the Company’s prior written permission.

Your permitted family use does not allow any family member, including an adult child, parent, spouse, or committed partner, to copy, forward, post, upload, distribute, sell, teach from, publish, or otherwise share the Content with any other person or entity.

Your use of the Content does not transfer any ownership rights to you or to any family member. All Content remains the property of the Company and/or its affiliates or licensors. Any unauthorized use of the Content constitutes infringement and a violation of these T&Cs.

You must obtain the Company’s prior written permission before using any Content or any portion of the Services for commercial purposes, professional purposes, public purposes, publication, social media, online distribution, artificial intelligence training or processing, or before sharing such Content outside the permitted family use described in this section.

All trademarks, logos, trade names, service marks, program names, framework names, and other brand identifiers displayed in connection with the Services or Content are the property of the Company, unless otherwise indicated. Any use of such marks, including through framing, metatags, keyword advertising, or other text or media, is prohibited without the Company’s prior written consent.

All rights not expressly granted in these T&Cs or in a separate written agreement are reserved by the Company.

Unauthorized Use

Any use of the Content other than as expressly permitted in these T&Cs or in a separate written agreement is strictly prohibited and constitutes “Unauthorized Use.”

In the event of Unauthorized Use, you acknowledge that the Company may suffer harm that is difficult to measure, including loss of control over proprietary materials, loss of confidentiality, loss of market value, reputational harm, interference with future publication or commercial plans, and the cost of investigating and addressing the Unauthorized Use. The Company may seek all remedies available at law or in equity, including injunctive relief, removal of unauthorized materials, recovery of actual damages, disgorgement of profits attributable to the Unauthorized Use, reasonable attorneys’ fees and costs where permitted by law or contract, and any other remedies available under applicable law.

You further acknowledge that any actual or threatened violation of the Company’s intellectual property rights may cause immediate and irreparable harm for which monetary damages alone may be inadequate. Accordingly, the Company may seek injunctive or equitable relief, in addition to any other remedies available under applicable law.

Commercial Use Outside the Services

The Company will not use your name, likeness, identifying information, or any content you create or share—including comments, posts, photos, images, videos, or other contributions (collectively, “Your Material”)—for commercial, promotional, or advertising purposes without first obtaining your prior express consent.

If the Company requests and you choose to grant such consent, you agree that the Company, and those authorized by the Company, are granted a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, distribute, display, transmit, create derivative works from, and otherwise use Your Material, in whole or in part, in any format or medium now known or later developed, for commercial and promotional purposes. This may include use in marketing materials, advertising, and incorporation into the Company’s current or future content, platforms, or offerings, without additional compensation to you.

Notwithstanding the foregoing, the Company may use Your Material without obtaining additional consent if it has been anonymized such that it does not include your name, image, likeness, screen name, or any other information that could reasonably identify you.

You acknowledge that any consent you provide for the use of Your Material is voluntary, and that the Company has the right, but not the obligation, to use such materials. The Company may discontinue use of Your Material at any time, for any reason, without notice.

Audio Recordings

You acknowledge and agree that the Company may audio record individual coaching sessions, couples coaching sessions, family coaching sessions, group coaching calls, webinars, workshops, classes, or other communications as part of the Services (collectively, “Recordings”). These Recordings may include your voice.

For individual coaching, couples coaching, and family coaching, Recordings are used only by the Company for coaching-related purposes, such as reviewing session notes, accurately documenting your wording, identifying themes, documenting coaching progress, and preparing for your future coaching sessions. These Recordings are not submitted to artificial intelligence. These Recordings are not used for public sharing, advertising, marketing, publication, sale, distribution, or any purpose unrelated to providing coaching to you.

Group coaching calls may be recorded. Group coaching Recordings may be made available to participants in the applicable group coaching program or Service so they can review what was covered, catch up on missed sessions, and continue applying the coaching material within that group context.

Webinars may be recorded. Webinar Recordings may be made available to individuals who registered for, signed up for, purchased, or were otherwise granted access to the webinar or related Service.

If you do not want an individual coaching session audio recorded, you must notify the Company before the session begins. If you object to recording, the session will not be recorded unless you agree otherwise.

For couples coaching or family coaching, any participant may object to audio recording before the session begins. If any participant objects, the session will not be recorded unless all participants agree otherwise.

You may not record, transcribe, screenshot, capture, reproduce, or use artificial intelligence tools, bots, assistants, transcription tools, or similar technologies to record, transcribe, summarize, or reproduce any coaching session, group coaching call, webinar, workshop, class, or communication without the Company’s prior written permission. This protects the privacy of participants, the confidentiality of coaching conversations, and the Company’s coaching materials, methods, and content.

The Company will not publish, distribute, advertise with, market with, sell, license, share publicly, or otherwise use individual coaching, couples coaching, or family coaching Recordings outside the coaching relationship.

For purposes directly related to the Services, you grant the Company the right to identify you as the participant associated with Recordings, including by name or screen name, solely within the Services and only as reasonably necessary to provide, review, support, or administer the Services.

The Company does not use Recordings for marketing, advertising, publication, sale, public-facing purposes, or purposes unrelated to providing the Services.

Client Contributions in Group, Community, or Interactive Areas

If you participate in group coaching, community discussions, forums, chats, comment areas, live group calls, workshops, classes, webinars, or other group, community, or interactive portions of the Services, you may choose to submit or share content, including comments, posts, photos, images, videos, written submissions, form responses, chat messages, questions, reflections, or other contributions (“Your Material”).

By submitting or sharing Your Material in those group, community, or interactive portions of the Services, you grant the Company, and those authorized by the Company, a limited, royalty-free, perpetual, non-exclusive, worldwide license to use, copy, modify, distribute, display, and otherwise make available Your Material, in whole or in part, in any format or medium now known or later developed, solely for purposes related to providing, supporting, documenting, or administering the applicable Service.

The Company will not use Your Material publicly, in marketing, in advertising, or outside the Services unless you have first provided your express permission, unless disclosure is required or permitted by law, or unless otherwise described in these T&Cs.

This section does not give the Company permission to use private individual coaching, couples coaching, or family coaching communications for public sharing, marketing, advertising, publication, sale, distribution, or any purpose unrelated to providing coaching.

Request for Permission to Use Content

If you wish to use any Content, or any other intellectual property owned by the Company, you must obtain the Company’s prior written permission before doing so. Requests for permission should be submitted in writing to coachwithjonie [at] gmail [dot] com

If permission is granted, you agree to use only the specific Content approved by the Company and only in the manner expressly authorized in that written permission.

Any use of the Content outside the scope of the permission granted will be considered unauthorized use. You agree to promptly discontinue such use upon request and to take any actions reasonably required by the Company to protect its rights in the Content.

Your Conduct

The Services are intended to be a respectful, focused, and pitch-free environment. You agree that you will not promote, market, or sell any products, services, groups, programs, or events to other users or clients in connection with the Services, whether during live events, through the Company’s website, or on any third-party platforms used to deliver the Services. This includes creating or encouraging participation in unofficial groups, communities, or gatherings—whether online or in person—based on participation in the Services, without the Company’s prior written approval.

You also agree not to organize, invite, or solicit other users or clients to participate in events, meetups, trainings, or similar activities related to the Services without first obtaining the Company’s permission. Any marketing, promotion, or sales activity directed toward other users or clients is prohibited unless expressly authorized by the Company.

You are responsible for any content you submit, post, upload, or share in connection with the Services. You understand that content shared in group, community, forum, chat, comment, or other interactive portions of the Services may be visible to other participants in those portions of the Services. You participate in all discussions, comments, and interactions at your own risk.

You agree that all communications made through the Services, including comments, chats, forums, or other interactive features, will be respectful and lawful. You may not submit or share any content that is abusive, threatening, harassing, defamatory, knowingly false, obscene, pornographic, sexually explicit, violent, or otherwise in violation of any applicable law or the rights of others.

Without limiting the foregoing, you agree that you will not:

• harass, intimidate, or act disrespectfully toward the Company or any other user or client;
• impersonate any person or misrepresent your identity;
• interfere with or damage the functionality of the Company’s website or any platform used to provide the Services;
• use the Services for any unlawful, fraudulent, or harmful purpose;
• introduce or distribute any malicious software, including viruses, worms, or similar harmful code;
• send unsolicited messages, spam, or promotional communications;
• collect or extract data from the Services through automated or systematic means;
• take, share, or distribute screenshots, recordings, or copies of content from the Services without prior permission from the Company; or
• engage in discriminatory or hateful conduct based on race, ethnicity, gender, age, disability, or other protected characteristics.

The Company reserves the right, in its sole discretion, to determine whether your conduct violates these T&Cs. If a violation occurs, the Company may suspend or terminate your access to the Services and Content at any time, without notice and without refund.

The Company may, but is not obligated to, monitor, remove, or modify any content submitted through the Services. The Company does not endorse and is not responsible for the accuracy, reliability, or legality of any content posted by users or third parties, and shall not be liable for any loss or damage arising from such content.

Confidentiality and Communications

The Company respects your privacy and will take reasonable measures to safeguard any personal or sensitive information you provide in connection with the Services. However, you acknowledge that the Company cannot guarantee the confidentiality or security of any information, whether provided by you or by others, due to factors beyond the Company’s control.

You acknowledge that there are inherent risks in all forms of electronic communication. The Company uses standard communication methods, including email, which may not be encrypted or secure. Communications between you and the Company, whether via the Internet, email, telephone, video conference, or other electronic means, may be vulnerable to interception, unauthorized access, or disclosure by third parties outside the Company’s control. The Company does not guarantee the security of any information transmitted through such methods, and you agree that any communications you send to the Company are done at your own risk.

The Company may request your permission to disclose certain information as described in these T&Cs, or may disclose information where required by law. You acknowledge that communications between you and the Company are not subject to any legal privilege, and that any information you post on the Company’s website or on any third-party platform used to deliver the Services may be visible to others and may become public.

By using the Services, you acknowledge that no method of communication or data transmission can be guaranteed to be completely secure. To the fullest extent permitted by law, the Company shall not be liable for any unauthorized access to or disclosure of information resulting from factors beyond its control, including the use of email or third-party platforms.

The Company does not share information between separate clients without permission, except as described in these T&Cs, including the provisions that apply to joint coaching relationships, or as otherwise required or permitted by law.

If you participate in group coaching Services, you agree to keep confidential any information shared by other participants, including personal, business, or client-related information, except where disclosure is required by law.

You further acknowledge and accept that information shared during group coaching sessions may be heard or accessed by other participants. The Company is not responsible for any disclosure of information by other participants and cannot guarantee that other participants will maintain confidentiality.

Recording, transcription, screenshot, artificial intelligence, and related capture or reproduction restrictions are addressed in the “Audio Recordings” section of these T&Cs. Group coaching recordings may be made available to participants in the applicable group coaching program or Service. Webinar recordings may be made available to individuals who registered for, signed up for, purchased, or were otherwise granted access to the webinar or related Service. Individual coaching, couples coaching, and family coaching Recordings are not made available to other clients or participants unless you give permission or unless disclosure is otherwise described in these T&Cs, required by law, or permitted by law.

Couples, Family, Parenting, and Other Joint Coaching

If you participate in coaching with a spouse, partner, co-parent, family member, or other person, each participant must agree to these T&Cs and any applicable policies before participating in the Services. The Company may require each participant to complete a separate acknowledgment, intake form, or written agreement before joint coaching begins.

Couples, family, parenting, or other joint coaching is not couples therapy, psychotherapy, mediation, legal advice, domestic violence counseling, custody evaluation, or crisis intervention. The Services are intended to provide coaching, education, communication support, parenting support, relationship support, and relationship skill-building. The Company does not diagnose or treat mental health conditions and does not determine legal rights, custody issues, abuse allegations, or the truth or falsity of disputed events.

In couples, family, parenting, or other joint coaching, the Company is working with the participating clients together. Individual sessions, private check-ins, private emails, private messages, or other private communications may be included, but they are still part of the joint coaching process unless the Company separately agrees otherwise in writing. Joint coaching is not intended to create a separate confidential coaching relationship with only one participant unless the Company expressly agrees otherwise in writing.

Clients may share private information with the Company as part of the joint coaching process. Participants are encouraged to share relevant concerns, background information, patterns, choices, behaviors, fears, struggles, and behind-the-scenes information that may help the Company better understand what is happening and provide effective coaching. The more accurately the Company understands the situation, the better the Company can support the coaching process.

The Company will treat private communications with care, discretion, and confidentiality, subject to these T&Cs, the Privacy Policy, applicable law, safety concerns, and the nature of the joint coaching relationship. Private communications shared with the Company in confidence will generally be treated as private and confidential. At the same time, in joint coaching, confidential information shared privately with the Company is generally treated with care and confidentiality, but is not guaranteed to remain permanently secret from the other participant. If the Company believes that certain private information is important to the joint coaching relationship, the integrity of the coaching process, safety, well-being, or the Company’s ability to provide effective coaching, the Company may encourage, request, invite, or support the participant who shared the information in considering whether and how to bring the issue into the joint coaching process.

The Company may decline to receive or respond to private emails, messages, or other private communications from one participant in joint coaching. The Company may respond privately, may respond by encouraging the participant to bring the issue into the joint coaching process, may address the issue in a joint session, may decline to continue private discussion of the issue outside the joint process, or may determine that joint coaching is no longer appropriate if secrecy prevents effective work.

The Company does not serve as a mediator, evaluator, therapist, custody professional, legal professional, or other neutral decision-maker. The Company may ask difficult questions, challenge patterns, offer observations, provide coaching, or set boundaries in the coaching process. Each participant remains responsible for their own choices, communication, conduct, safety, and decisions.

The Services may not be appropriate for relationships involving abuse, coercive control, intimidation, threats, stalking, violence, fear of retaliation, active addiction, untreated mental health crises, or other safety concerns. If such issues are present, participants should seek appropriate professional, legal, emergency, or crisis support. The Company reserves the right to pause, decline, or terminate joint coaching if it determines, in its sole discretion, that coaching is not appropriate, safe, or constructive.

If joint coaching ends, the Company may choose whether to continue working with one participant individually, decline to work with either participant, or require a new agreement or acknowledgment before any individual coaching begins. Participation in joint coaching does not guarantee that the Company will provide individual coaching to either participant in the future.

The Company does not agree to serve as a witness, expert, evaluator, mediator, custody professional, or provider of legal opinions in any dispute between participants. The Company does not provide records, opinions, declarations, letters, or testimony for legal proceedings unless required by law or expressly agreed in writing by the Company.

Emergency, Crisis, Abuse, and Safety Concerns

The Services are not emergency services, crisis services, therapy, mental health treatment, domestic violence services, legal services, or safety planning services.

If you are experiencing thoughts of harming yourself or others, you should not participate in the Services and should immediately seek appropriate professional assistance, including contacting emergency services such as 911.

If you are in immediate danger, experiencing a medical or mental health emergency, facing threats, violence, abuse, coercive control, stalking, intimidation, or any other urgent safety concern, you should contact emergency services, a crisis hotline, law enforcement, a licensed professional, a domestic violence resource, or another appropriate emergency or professional resource.

The Company is not responsible for monitoring your safety, the safety of others, or the safety of your relationship or household. You are responsible for seeking appropriate emergency, legal, medical, mental health, or safety support when needed.

If the Company becomes aware of a credible risk of harm to you or others, suspected abuse or neglect, threats, violence, or other serious safety concerns, the Company may disclose relevant information to appropriate authorities, emergency contacts, professionals, or other appropriate parties as reasonably necessary or as required or permitted by law.

Coach-Client Relationship and Expectations

The Services are based on a collaborative coaching relationship. You understand that coaching is co-creative and is designed to support personal growth, awareness, and forward movement, and that results—if any—depend on many factors, including your own effort, consistency, and application. The Company cannot, and does not, guarantee particular outcomes or results.

• Coaches’ Responsibilities

The Company and those acting on its behalf provide coaching support using communication, feedback, and coaching tools intended to assist you in your own development. This may include, but is not limited to, the use of general coaching tools, role-playing, asking questions, offering perspectives, providing guidance, and practices such as guided reflection, communication frameworks, breathwork exercises, and emotional awareness or regulation techniques, all for educational and coaching purposes only.

The Company may respond to inquiries through the formats available within the Services, including, but not limited to, website content, group settings, live sessions, email communication, or direct communication.

Coaching is provided based on the information you choose to share. The Company aims to provide a constructive and supportive environment; however, you acknowledge that the effectiveness of coaching depends on your participation and application.

At all times, the Company and its representatives act solely in a coaching capacity and do not act as licensed professionals in any field, including but not limited to medical, psychological, legal, financial, or tax.

• Your Responsibilities

You agree to take responsibility for your own participation in the Services. This includes engaging with the materials, sessions, and resources made available, and applying what you learn in a manner appropriate to your own life and circumstances.

You acknowledge that results depend on your own effort and follow-through, including what you do outside of coaching sessions. You agree that you are responsible for your own progress, decisions, actions, and results, and that you will take ownership of your participation and outcomes. You agree that you are the expert in your own life and accept full responsibility for all decisions, choices, and actions you take, including how you apply any information or guidance from the Services to your own life.

You further acknowledge that you are responsible for your own physical, mental, emotional, legal, and financial well-being at all times, including before, during, between, and after coaching sessions and your participation in the Services. You represent that you are able to participate in coaching and will seek appropriate professional guidance where needed.

You understand and agree that your relationship with the Company is strictly that of a coach-client relationship. No doctor-patient, therapist-patient, attorney-client, accountant-client, or other licensed professional relationship is created.

You agree that coaching is not a substitute for professional advice or services, including medical, psychological, legal, financial, or tax advice, and that you will seek appropriate qualified professional guidance for such matters as needed, independent of the coaching relationship.

Personal Responsibility, Assumption of Risk, Release, and Disclaimers

Your participation in the Services is voluntary. You are responsible for determining whether the Services are appropriate for you and for your circumstances.

Your participation in the Services does not create or establish any professional relationship of any kind between you and the Company or any individual acting on behalf of the Company, including, without limitation, any doctor-patient, therapist-patient, counselor-client, attorney-client, accountant-client, financial advisor-client, or business advisor-client relationship.

The Services and Content are provided for educational, informational, coaching, communication, parenting, relationship, and skill-building purposes only and do not constitute financial, legal, medical, psychological, therapeutic, counseling, tax, accounting, or other licensed professional advice or services. The Services and Content are not intended to diagnose, treat, cure, or prevent any mental health or medical condition, and are not a substitute for professional advice or services from a qualified professional, including a physician, therapist, counselor, attorney, accountant, financial advisor, or other licensed professional.

You are solely responsible for your own financial, legal, physical, mental, emotional, relational, and personal well-being, as well as your decisions, actions, communication, parenting choices, relationship choices, and results. You should seek professional guidance for your specific circumstances as needed. To the fullest extent permitted by law, the Releasees disclaim any liability for your reliance on any information, opinions, coaching, suggestions, perspectives, frameworks, exercises, or guidance provided through the Services.

Emergency, crisis, abuse, violence, self-harm, harm-to-others, and other urgent safety concerns are addressed in the “Emergency, Crisis, Abuse, and Safety Concerns” section of these T&Cs.

You agree that coaching will not be used as a means of diagnosing or treating mental health conditions or mental disorders as defined by the American Psychiatric Association. If you are currently under the care of a licensed healthcare or mental health professional, you are responsible for consulting with that provider as appropriate regarding your participation in the Services and your decision to work with a coach.

You acknowledge that participation in the Services may involve inherent risks, including emotional discomfort, difficult conversations, disagreement, conflict, relationship strain, personal reflection, changes in perspective, decisions about relationships or parenting, and other personal, relational, financial, legal, emotional, or practical consequences. You knowingly and voluntarily assume all risks arising out of or related to your participation in the Services, including the risk of injury, illness, damage, or loss to you or your property.

To the fullest extent permitted by law, you release, waive, discharge, and agree not to bring any claims against the Releasees for any and all claims, demands, causes of action, damages, losses, liabilities, costs, or expenses of any kind, whether known or unknown, arising out of or related to your participation in the Services, whether based in contract, tort, negligence, strict liability, or otherwise, and whether or not caused by the negligence of the Releasees. This release does not apply to claims arising from gross negligence, willful misconduct, or any liability that cannot be waived under applicable law.

If any portion of this section is determined to be invalid or unenforceable, the remaining portions will remain in full force and effect to the fullest extent permitted by law. To the fullest extent permitted by law, any damages you may seek shall be limited to the total amount you paid to the Company for the applicable Services.

Insurance, HSA/FSA, and Reimbursement

Coaching is generally not covered by health insurance, and we do not bill insurance, submit insurance claims, communicate with insurance companies, or guarantee reimbursement from any insurance plan, HSA, FSA, HRA, employer benefit plan, or other third-party payer.

Health insurance and tax-advantaged health accounts generally operate under medical, tax, and plan rules. Coverage or reimbursement often depends on whether a service is considered medically necessary, connected to a diagnosis, or provided for the treatment of a medical or mental health condition. Many services that people reasonably view as helpful, important, preventative, or beneficial may still not be covered or reimbursable unless they meet the specific requirements of the applicable plan or law.

As such, many other helpful and important services outside of coaching, including some marriage counseling, nutritional counseling, weight-loss programs, gym memberships, exercise programs, wellness programs, personal development services, and parenting education, may not be covered or reimbursable unless they meet the specific medical, tax, or plan requirements that apply to that expense.

If you plan to seek reimbursement or use HSA, FSA, HRA, employer benefit, or other third-party funds, you are responsible for checking with your insurance company, plan administrator, tax advisor, employer benefit provider, or other appropriate professional before beginning coaching or incurring charges.

You are responsible for payment, whether or not your insurance company, HSA, FSA, HRA, employer benefit plan, or other third-party payer reimburses you or allows the expense.

We do not represent that coaching qualifies as a medical expense, mental health treatment, therapy, counseling, or any other reimbursable or tax-advantaged expense. We do not provide diagnosis codes, treatment codes, superbills, medical records, treatment plans, letters of medical necessity, or other insurance documentation.

Results Disclaimer, Third-Party Services, and Limitation of Liability

The Company does not make any representations or guarantees regarding the outcomes or results you may achieve through your use of the Services. You acknowledge that results will vary for each individual and depend on many factors beyond the Company’s control. The Company does not guarantee that you will achieve any specific outcome from your participation in the Services.

Any links to third-party products, services, or websites are provided for convenience only and are subject to their own terms and conditions. The Releasees are not responsible for, and shall not be liable for, the content, actions, or practices of any third-party provider. You are responsible for conducting your own due diligence before engaging with any third party.

The Releasees are not responsible or liable for any infringement of intellectual property rights by users or clients, including any misuse of another person’s content, materials, or information.

The Company makes reasonable efforts to provide reliable access to the Services and Content. However, the Company does not guarantee that access will be uninterrupted, timely, secure, or error-free, and access may be temporarily limited or suspended for maintenance, updates, or factors beyond the Company’s control.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASEES DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE RELEASEES DO NOT WARRANT THAT THE SERVICES OR CONTENT WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR CONTENT, INCLUDING ANY MATERIALS OR THIRD-PARTY SERVICES MADE AVAILABLE THROUGH THE SERVICES.

Legal Disputes and Waiver of Class Actions

These T&Cs and any dispute arising out of or relating to these T&Cs, the website, purchases, Content, or Services will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Before filing any court proceeding, you and the Company agree to make a good-faith effort to resolve the dispute informally. The party raising the dispute must provide written notice describing the dispute and the relief requested. The parties will then have thirty (30) days to attempt to resolve the dispute informally, unless a shorter period is required to prevent immediate harm, preserve legal rights, or comply with an applicable deadline.

Either party may bring an individual claim in small claims court if the claim qualifies. For any dispute that does not qualify for small claims court, or for any claim seeking injunctive or equitable relief, you and the Company agree to the exclusive jurisdiction and venue of the state or federal courts located in Marin County, California, or the federal district court that includes Marin County, California, as applicable.

Nothing in these T&Cs limits the Company’s right to seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to prevent or address actual or threatened Unauthorized Use of Content, intellectual property infringement, misuse of confidential information, violation of the Content-use restrictions in these T&Cs, or other conduct that may cause immediate or irreparable harm.

To the fullest extent permitted by law, you and the Company agree that disputes will be resolved only on an individual basis and not as a class action, collective action, representative action, private attorney general action, or other consolidated proceeding.

Users Outside the United States

The Company operates and controls the Services from within the United States. The Company makes no representation that the Services are appropriate or available for use in other locations. If you access the Services from outside the United States, you do so at your own initiative and are responsible for compliance with any applicable local laws.

Indemnification

You agree to defend, indemnify, and hold harmless the Releasees from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use of the Services or Content in violation of these T&Cs;
• your breach of these T&Cs or any representation or warranty made by you;
• any content, materials, or information you submit, post, or share through the Services or on any platform used by the Company;
• your use of the Services or Content, except to the extent a claim arises from materials created solely by the Company that infringe a third party’s rights; or
• your violation of any applicable law or any agreement with a third party.

Force Majeure

The Company shall not be deemed in breach of these T&Cs, nor liable for any delay or failure in performance, if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, earthquake, labor disputes, epidemics, pandemics, illness, death or incapacity, governmental actions, or interruptions in utilities or communications (each, a “Force Majeure Event”).

In the event of a Force Majeure Event, the Company may, in its discretion, modify, suspend, or delay the Services, provide reasonable accommodations, or terminate affected Services. Where reasonably practicable, the Company will provide notice of such changes.

General Provisions

The Company reserves the right to update or modify these T&Cs at any time. Your continued use of the Services after any such changes constitutes your acceptance of the updated T&Cs. Any changes will become effective upon posting or upon notice to you, as applicable.

If any provision of these T&Cs is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced or interpreted in a manner that most closely reflects its original intent.

These T&Cs, together with any applicable Privacy Policy, checkout terms, sales page terms, invoice terms, written agreement, client acknowledgment, coaching policy, couples coaching policy, Service-specific terms, or other written terms provided by the Company, constitute the agreement between you and the Company regarding the applicable Services. If there is a conflict between these T&Cs and a signed written agreement for a specific Service, the signed written agreement will control for that specific Service.

Contact Information

Questions about these T&Cs may be sent to coachwithjonie [at] gmail [dot] com.

Terms and conditions last updated and effective date: May 18, 2026